Lygan AFKYC & AML Policy
Prior to funding or initiating withdrawals, each Lygan AF account undergoes verification. This section outlines the verification process, including what is examined, which documentation we recognize, the expected timeframe and your corresponding responsibilities.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- Why a check can fail
- Your obligations
- What AML means
- Accepted documents
- How long it takes
- Verification steps
- Why verification is required
- Ongoing monitoring
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
In practice, KYC at Lygan AF means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
Why a check can be rejected
A rejection is usually a document problem, not a judgement about you. In most cases you can simply re-upload and the account is approved on the second attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Capture in natural light, positioned flat against a light background, encompassing all edges. |
| Document expired | Upload a currently valid document. |
| Individual name or birth date fails to correspond with registered account information. | Revise the registered account information, or substantiate a formal name modification with documentation. |
| Proof of address too old or not in your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| Content shows evidence of alteration, portions removed to conceal information, or a digital capture of a display screen. | Submit an unmodified original image or PDF. |
| Residence in an excluded jurisdiction | Opening the account is not permissible; consult our regulatory framework page for our standard approach. |
If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Respond to document requests within the timeframe stated in the request.
- Tell us promptly if you change country of residence, legal name or payment method.
- Report any suspected unauthorised access to your account immediately.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
What "anti-money laundering" means
Anti-money laundering (AML) comprises the procedural and system safeguards employed by financial institutions to ensure their services cannot be exploited for criminal fund movement, unlawful financing, or obscuring the legitimate source of money.
AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.
Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.
2. Proof of address
A current record, typically generated in the preceding months, bearing your full name and the residential location matching your registered account details. Samples include a utility bill, financial institution statement, government assessment notice, or correspondence from a governmental body. P.O. addresses and third-party residences are prohibited.
3. Proof of payment method
Documentation proving the funding source belongs to you. For credit or debit instruments, this typically means a photographic reproduction displaying your name, the opening six digits plus closing four digits and validity period, with intermediate digits and verification codes redacted. For bank transfers, a bank record or written confirmation displaying your name and account reference number. For digital payment platforms, a system snapshot displaying your name and account reference.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.
- Legible, thorough, unaltered submissions receive the quickest processing outcome.
- Requests submitted outside business hours are queued for the next working day.
- Enhanced review, where required, adds time and is communicated to you.
The verification steps
- 01
Register
Establish your account using your authentic legal designation, birth date, resident nation, electronic mail address and contact number. Discrepancies between supplied information and submitted records represent the principal reason for processing delays.
- 02
Confirm contact details
Authenticate your electronic mail address and, if applicable, authenticate your contact number. Confirmation demonstrates these communication methods are connected to you.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Provide a qualifying current record in your designation at your registered residential location.
- 05
Confirm the payment method
Furnish documentation confirming the payment source you intend to use for deposits and the payment destination for refunds.
- 06
Screening and review
Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
An account becomes connected to a single confirmed individual through verification. This substantially reduces the risk of unauthorized account access and ensures that all withdrawal transactions are directed exclusively to payment methods previously confirmed as yours.
- 03
Keeping the platform clean
Participant screening prevents bad actors and opaque entities from operating on the service, thereby safeguarding all other users on the platform.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.
What can happen as a result
- A notification requesting updated identification records or clarification regarding fund origin.
- A temporary suspension of a particular transaction pending examination.
- Modification of the account ceilings published within your registered account.
- Suspension or termination of the account as mandated by relevant regulations.
Records
Identity records and payment history are preserved for the retention duration mandated by relevant jurisdictional law after the relationship concludes, and are managed according to our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.
Where to ask questions
Should any content in this documentation be ambiguous, or should you wish to receive your current verification status specifics, contact us before resubmitting materials.
Who reviews my documents?
A qualified compliance professional. Records are secured on protected infrastructure, and permissions are restricted to relevant staff members for verification purposes.
Can I start before I am verified?
Registration and basic account exploration are available immediately, whereas funding capability, trading execution and withdrawal processing require successful completion of the verification procedure as indicated in your account.
Do I have to verify again later?
Possibly. Documents expire, addresses change and periodic refresh is a normal part of AML compliance. We will contact you if a refresh is needed.
How do I contact the compliance team?
Use the contact route on our contact page Include reference to "KYC" or "verification" along with your account's email address in your communication. Avoid transmitting document images through unsecured methods - utilize the account portal for uploading files instead.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
The support team will provide you with specific details regarding which file was declined and the reason for its rejection.
- Check the verification area of your account first.
- Then contact support with your registered email address.
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